At Custom Woven Patches UK, we value our customers and take pride in providing high-quality woven patches and exceptional service. We understand that, on occasion, things may not go as expected, and when that happens, we’re here to put things right as quickly and fairly as possible.
Our Promise
We are committed to handling all complaints with:
- Respect and transparency
- Efficiency and fairness
- Continuous improvement
Your feedback helps us maintain our high standards and improve our products and services for everyone.
How to Make a Complaint
If you have a complaint regarding your order, delivery, or any aspect of our service, please contact us as soon as possible using one of the methods below:
📧 Email: [email protected]
📞 Phone: +44 (0)7746 501247
📍 Address: 33 Beverly Rd, Manchester M14 6TH
When submitting your complaint, please include:
- Your full name and order number
- A description of the issue
- Any supporting details or photos if applicable
Our Complaint Process
- Acknowledgement – We’ll confirm receipt of your complaint within 2 business days.
- Investigation – A member of our customer care team will review your case in detail.
- Resolution – We aim to provide a fair and clear outcome within 5-7 business days.
- Follow-Up – If you’re not satisfied with our initial response, you may request that the matter be escalated to a senior manager for further review.
If You’re Still Not Satisfied
If we’re unable to resolve your complaint internally, you may seek independent advice or assistance from:
- Citizens Advice: www.citizensadvice.org.uk
- Trading Standards UK: www.tradingstandards.uk
We will fully cooperate with any external investigations or dispute resolution bodies to ensure a fair outcome.
Continuous Improvement
All complaints are logged, monitored, and reviewed regularly by our management team. We use this feedback to improve our internal procedures, staff training, and quality assurance processes.
Contact Us
If you have any questions about our Complaints Policy, please reach out through our Contact Us page or email [email protected]