At Custom Woven Patches UK, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://www.customwovenpatchesuk.co.uk or purchase our products and services.
Last updated: 14-11-2025
1. Who We Are
Custom Woven Patches UK (“we”, “our”, or “us”) is a UK-based manufacturer and supplier of custom woven patches and badges.
We act as the data controller for the personal information you provide to us.
📍 Registered Address: 33 Beverly Rd, Manchester M14 6TH
📧 Email: [email protected]
📞 Phone: +44 (0)7746 501247
If you have any questions about how we handle your data, please contact us using the details above.
2. Information We Collect
We collect information in several ways to help us process orders, deliver products, and improve our services.
Information you provide directly:
- Name and contact details (email, phone number, address)
- Company information (if applicable)
- Design files, artwork, or specifications for your woven patches
- Payment and billing details (processed securely via our payment gateway)
- Any messages or feedback sent via our contact forms
Information we collect automatically:
- IP address and browser type
- Device and operating system
- Pages visited, duration, and navigation patterns
- Cookies and similar technologies (see “Cookies” section below)
3. How We Use Your Information
We use your data for the following purposes:
- To process and deliver your orders
- To communicate with you about your purchase or enquiry
- To provide customer support and resolve complaints
- To improve our website experience and services
- To comply with legal and tax obligations
- To send occasional marketing updates (only with your consent)
4. Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
- Contractual necessity: to fulfil an order or provide a service
- Legitimate interests: to operate our business and improve our services
- Consent: for marketing or optional communications
- Legal obligation: where data must be retained for tax or compliance reasons
5. Sharing Your Information
We only share your data with trusted third parties when necessary, such as:
- Payment processors (e.g., Stripe, PayPal)
- Delivery couriers and logistics partners
- Web hosting and IT service providers
- Legal or regulatory authorities (if required by law)
All partners are carefully selected to ensure they meet GDPR and UK data protection standards.
We never sell, rent, or trade your personal data to any third party.
6. Cookies
Our website uses cookies to enhance your browsing experience, analyse traffic, and remember your preferences.
You can manage or disable cookies at any time in your browser settings.
For detailed information, please read our Cookie Policy (if applicable).
7. Data Retention
We retain personal data only for as long as necessary:
- Order and transaction data – 6 years (for tax and accounting compliance)
- Marketing data – until you withdraw consent
- General enquiries – typically 12 months
After this period, your information is securely deleted or anonymised.
8. Data Security
We use advanced technical and organisational measures to protect your data, including:
- SSL encryption on all web pages
- Secure password-protected systems
- Limited staff access to sensitive data
- Regular software and server updates
While no online system is 100% secure, we continuously monitor and improve our security measures.
9. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Withdraw consent at any time
- Data portability
To exercise any of these rights, please contact us at [email protected].
We’ll respond within 30 days as required by law.
10. External Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before submitting personal data.
11. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in law, technology, or business practices. Any updates will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
📧 [email protected]
📞 Phone: +44 (0)7746 501247
📍 Custom Woven Patches UK, 33 Beverly Rd, Manchester M14 6TH
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk